Tough Customer – Rules of Effective Communication for Designer by Nadezhda Lazareva (Трудный клиент правила эффективного общения для дизайнера – Russian, Eng sub)

Embarking on design work can be a profoundly creative endeavor, yet the challenge arises when dealing with clients who put our patience to the test. Whether they are excessively demanding, contentious, or unpredictable, navigating such situations can be tricky. How can designers effectively communicate with difficult clients while upholding the standards of professional communication? How can successful outcomes be achieved in the face of challenges? Fear not, for there are solutions, and perhaps more than one. We not only help identify these solutions but also, through a thorough examination of the data, provide a potent vaccine against future disasters!

Join the webinar hosted by IDS President and Founder, Nadezhda Lazareva, designed to equip designers with insights into the intricacies of communicating with challenging clients and mastering the art of effective interaction.

Key Takeaways:

1. Understanding typical behavioral traits of difficult clients and their impact on the work process.
2. Developing listening skills and asking pertinent questions to better comprehend client expectations.
3. Effectively managing conflict situations to build trusting relationships.

This webinar is an invaluable opportunity for anyone looking to enhance their skills in dealing with challenging clients and elevate their success in the design profession.

Webinar Program:

1. Correctly diagnosing the situation: Examining foreign and domestic experiences in client interaction.
2. Unraveling the concept of “antifragility” (coined by Taleb).
3. Insight into psychotyping clients based on Erikson’s theory.
4. Navigating the way forward: Crafting an individualized interaction trajectory with clients based on three key components.
5. Case analysis, examples, and practical conclusions.